If we have supplied you with your RWS Trados software and license(s) then you can always email us first and we will do our best to help you with any problem you may be facing.
In addition, you can also join the RWS Community. This is a complimentary service to help you get started with your SDL Trados Studio products and to offer you continued support as you learn to use more of the SDL translation productivity product set.
There are just three steps to access the RWS Community:
- Use this link to sign in using your ‘RWS Account’ account log-in
- Click on the ‘My Sites’ tab and then on the RWS Community icon – you can choose from a number of options to read the latest hints and tips
- If you want to log a query – click on ‘New Post’ and post your query to the community
The RWS User Support Community is staffed by both internal and external RWS experts who are there to help you with your query. These experts are constantly monitoring the forum, your query will be displayed and addressed as soon as possible, please be aware that response times are dependent on the current volume of queries.